Fashastic Attires OPC Pvt Ltd (Jumble Carts)

We at Jumble Carts are committed to providing reliable and efficient support to address your inquiries, concerns, and feedback. This support policy outlines the methods, expectations, and scope of the support we offer.

1. Introduction

At Jumble Carts, customer satisfaction is our top priority. Our Support Policy ensures that you can easily connect with us for assistance, whether it’s related to your orders, website navigation, or any other queries.

2. Methods of Support

We offer multiple ways for you to reach out to us for help:

1. Email Support

   • Customer Support: reachus@jumblecarts.com
   • Business Inquiries: director@fashasticattires.in

2. Phone Support

   • Customer Support Hotline: +91-928-950-9718
   • Available during business hours for immediate assistance.

3. Support Contact Form

   • Use the contact form available on our Support Page to submit queries.

4. Mailing Address
   B-132, Ground Floor, Block-B, Plot No. B, Sector 2, Noida, Uttar Pradesh 201301

3. Types of Support We Provide

We offer assistance for the following purposes:

1. General Inquiries: Information about our services and policies.
2. Order and Product Support: Assistance with orders, returns, and cancellations.
3. Technical Support: Troubleshooting technical issues with our website.
4. Business Partnerships: Queries about collaborations and partnerships.
5. Product Feedback: Share your thoughts on our products and services.
6. Privacy and Security: Address concerns regarding data privacy and account security.

4. Response Time

We aim to provide prompt and effective responses to all inquiries.

• Phone Support: Immediate assistance during business hours.
• Urgent Issues: We strive to respond as quickly as possible.
• General Queries: Please allow 3-5 working days for a detailed response.

5. Support Availability

• Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST).
• Support requests received outside of business hours will be addressed on the next working day.

6. Confidentiality

We treat all customer communication with the utmost confidentiality. Please avoid sharing sensitive information such as passwords or financial data through email or our contact form.

7. Feedback and Complaints

Your feedback helps us improve! If you have suggestions, complaints, or concerns regarding our support services, we encourage you to share them. We are dedicated to continuously enhancing our customer experience based on your valuable input.

8. Changes to This Policy

We may update this Support Policy as needed to improve our services. All changes will be posted on our website, and the updated policy will become effective immediately.

9. Contact Us

For further assistance or to reach our support team, visit our Support Page or call us at +91-928-950-9718.